Telecommunication Software Solutions

Solutions Overview

Operators that want to establish their position as market leaders must focus on strengthening their core product and delivering the best performance possible from their network at all times. The larger the network, the more difficult it is to achieve this goal. One of the main obstacles of managing a large network manifests itself as “silos” of data, resources and expertise. In this scenario, required information can be too difficult to access at times when it is most needed. This will inevitably lead to bottlenecks in processes and barriers to knowledge sharing. Too many self-contained silos will hinder the operator’s ability to efficiently monitor the network’s performance and respond immediately to problems.

REWSS addresses this issue by applying Network Business Intelligence to make the vast and diverse streams of data more accessible and comprehensible to all. This improved comprehension leads to greater efficiency in monitoring and troubleshooting processes, broader skill sets, and improved communication amongst resources and departments linked to REWSStools®. Without adequate tools to troubleshoot a detected problem, MTTR is dominated by problem diagnosis.

REWSStools® incorporate vendor-specific knowledge and utilize a call traffic pattern analysis engine, combined with abundant dynamic graphs to ensure that network faults are detected quickly. A broad set of reporting & troubleshooting features are available for switch techs to quickly & easily diagnose the problems. In summary, REWSStools® promotes rapid reaction to network faults, thus promoting a ‘proactive’ approach to network management.