Miscellaneous Questions/Answers:
Q. What are the key benefits of REWSStools®?
A. Firstly, REWSStools® simplifies the way one looks at the switch. All of today's switching platforms generate a tremendous amount of data which is useful if you have the time to sift through and interpret it all. In the real world however, few of us do. Hence much of this data passes by without so much as a glance. REWSStools® was designed to gather all this data, summarize it, and present it back to us from various perspectives through brief reports and visual charts, thus making it fast & simple to maintain an informative overview of network performance and to easily notice any changes.
Second, REWSStools® is intelligent enough to not only summarize all this data, but also to identify patterns within that are indicative of potential problems existing on the network. Once such a pattern has been located, REWSStools® can immediately draw attention to it by alerting staff members, thus promoting a quick resolution to the problem.
Q. What is the meaning of the term "Intelligent Call & Alarm Monitor"?
A. This phrase makes reference to REWSStools®'s ability to monitor the vast amounts of alarm, release code, and measurement data that is output from the switch and intelligently identify any patterns which are indicative of potential problems existing on the network.
Q. What do you mean by the term "Proactive Network Troubleshooting"?
A. With REWSStools® continuously monitoring the data output from the switch and alerting staff to any potential problems, your switch technicians will be able to troubleshoot the network and resolve problems before they can noticeably degrade network performance and services provided to subscribers.
Q. Which of our staff is REWSStools® developed for?
A. The informative, concise reports combined with the easy-to-read graphical charts make REWSStools® an invaluable application for any staff member including management to understand at a glance how the network is performing.
In addition, rules can be tailor made which will allow REWSStools® to watch for and pick out specific patterns indicative of a certain type of problem. Once identified, REWSStools® can alert members of a specific group or multiple groups to the problem found. This can be a very useful feature for non-technical staff members such as wholesale, marketing or customer service groups.
Q. How will REWSStools® enhance the performance of our technical staff?
A. REWSStools® will stand guard and monitor all of the vast amounts of alarm, release code & measurement data output from the switch 24/7 and will take everything into consideration without exception. This will ensure that your technicians will be aware of any problems earlier rather than later thus promoting a "Proactive Network Troubleshooting" environment.
Also, secure in the knowledge that REWSStools® is at work monitoring the data being output from the switch and ready to send out alerts when potential problems are identified, your technicians will have much of their time freed up to undertake other mission critical tasks.
Q. How can REWSStools® help our management team in the day-to-day operation of our business?
A. Managers with or without technical expertise on the various switching platforms will be able to conveniently maintain an informative overview of the network's performance on their own timetable without dependency upon scheduled reports submitted from technical staff.
Q. Why is there so much emphasis on the charts & visual indicators in REWSStools®?
A. Tabular presentations of numerical data are invaluable when it is necessary to delve deep into the information and understand exactly what is happening, but in order to quickly and easily gain an overall perspective or to identify trends in the data, the tool of choice is often a visual one. Charts and visual indicators make it easy to see how values change over time, and change in performance is often the first indication that a problem has arisen which needs to be addressed.
Furthermore, charts and graphs are great time savers. Rather than wasting valuable time sorting through huge amounts of data, a good chart can help to dramatically narrow down the search.
Q. Does REWSS offer other services/products?
A. Yes. DXaudit & AXEaudit are 2-4 week audit of the Nokia & Ericsson networks respectively, primarily in terms of network optimization and fault analysis. REWSS will be on site at the operator and work "hands on" with the switch engineers in order to monitor the network. When the audit is completed, an evaluation report will give a clear picture of the network's performance. The evaluation will offer suggestions and recommend actions to be taken to enhance the network's performance.
REWSS is currently working on putting together similar audits for Alcatel & Nortel networks.
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